Financial and Office Policies
Our receptionists and office manager will help you schedule appointments and complete necessary paperwork. They will also answer any billing questions that you may have.
Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family. If you cannot keep an appointment, please notify us immediately, giving a minimum of 48 hours. Appointments canceled without 48 hours notice will incur a $100 fee. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.
Our office strives to schedule appointments at your convenience and when time is available.
Insurance & Patient Co-payments
If you have a dental benefit, we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical benefit information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your dental benefit company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.
Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your dental benefit company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.
Professional care is provided to you, our patient family, and not to a dental benefit company. The dental benefit company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim and handling dental benefit questions from our office on your behalf.
In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
||Payment of any account balance is due in full within 20 days of statement date
||We gladly accept Visa, Discover, American Express or MasterCard payments
||Payment plans are available through Care Credit and Lending Club
Appointments & Consultations
We are happy to schedule a second-opinion consultation with our doctor to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Kelly Smile Dentistry, as well as options to make appointments comfortable.
All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by our doctor before she provides her diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.
It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) benefit information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.
If you have questions about the services we provide, please call us at (442) 229-0766.